Jetski Loans Australia :: News
SHARE

Share this news item!

ANZ Slammed for Overcharging Deceased Estates

ANZ Slammed for Overcharging Deceased Estates

ANZ Slammed for Overcharging Deceased Estates?w=400
Australia and New Zealand Banking Group (ANZ) has come under intense scrutiny for a grave oversight: charging fees to the estates of deceased customers.
This makes ANZ the second of Australia's Big Four banks to face formal action from the Banking Code Compliance Committee (BCCC) within a single week.

The BCCC's accusations are centered on ANZ's failure to cease or refund fees charged to deceased customers' estates in a timely manner. The committee also noted that ANZ did not respond to inquiries or instructions from the representatives of these estates within the 14-day period mandated by the 2019 Banking Code of Practice.

The violations, spanning more than four years from July 2019 to September 2023, involved ANZ's inability to quantify the extent to which it was in breach of these code obligations. The bank has since committed to remediating $3.25 million to around 19,000 affected estates.

This action against ANZ follows closely on the heels of a similar sanction imposed on Westpac for its poor handling of a regional branch closure. According to the BCCC, another unnamed bank was given a formal warning for similar issues, though the financial impact and number of affected estates were significantly lower.

The BCCC listed several reasons for its stringent action against ANZ:

  1. ANZ's inability to accurately monitor and report the 14-day obligation breaches.
  2. Delayed internal measures to prevent additional breaches after an audit in September 2022.
  3. Slow response in addressing customer issues identified back in February 2022, with remediation expected to be completed only by July 2024.
  4. Delays in responding to estate representatives, exacerbating the emotional and logistical burdens on bereaved families.

Significantly, the BCCC highlighted that in June 2023, ANZ introduced an automated tool to waive fees upon receiving death notifications. However, this measure came more than a year after the initial problem identification.

The committee pointed out that more than 7,000 delayed cases are awaiting resolution, each requiring manual review to identify potential breaches. ANZ plans to send approximately 10,604 apology letters and pay financial compensation totaling around $667,915 to affected representatives.

BCCC Chair Ian Govey expressed considerable concern over ANZ's Code breaches, describing them as intensely problematic and warranting the severe sanctions imposed. Govey criticized ANZ’s slow remediation process, saying it "did not meet expectations" and that the bank "should have done more to address this more quickly."

The sanction stems from a 2023 inquiry by the BCCC into banks' adherence to the deceased estates provisions in the Banking Code of Practice, implemented to ensure institutions follow best practices in handling such sensitive matters.

Last week, financial regulator ASIC approved updates to the Banking Code that include revised steps for securing accounts following customer deaths. These changes are slated to take effect after 28 February 2025.

This evolving regulatory landscape underscores the importance of timely and compassionate handling of financial matters for deceased estates, an area where ANZ has evidently fallen short.

Published:Thursday, 4th Jul 2024
Source: Paige Estritori

Share this news item:

Finance News

Auditor Deregistered After Brite Advisers Collapse Auditor Deregistered After Brite Advisers Collapse
30 Jun 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has deregistered auditor David Makowa, previously of DM Advisory Services, due to his role in the downfall of financial advice firm Brite Advisers. This decision follows Makowa's acceptance of a court-enforceable undertaking in which he agreed to surrender his auditor registration permanently, pledging never to re-apply. - read more
US Involvement in Israel-Iran Conflict Sparks Financial Market Concerns US Involvement in Israel-Iran Conflict Sparks Financial Market Concerns
23 Jun 2025: Paige Estritori

The escalating likelihood of the United States engaging militarily in the Israel-Iran conflict has raised alarm among investors, potentially leading to significant market volatility. This concern was highlighted by the global financial advisory firm, deVere Group, as tensions heighten in the Middle East. - read more
Global Markets Brace for Oil Price Surge Following US Strike on Iran Global Markets Brace for Oil Price Surge Following US Strike on Iran
23 Jun 2025: Paige Estritori

The recent US military attack on Iranian nuclear facilities has raised expectations of a significant oil price spike as global markets prepare to resume trading. Announced by former President Donald Trump, the attack marks an increased US involvement in the Middle East, which analysts believe could lead to heightened volatility across financial markets. - read more
Trump Mulls Change of Heart on Firing Fed Chair Powell Trump Mulls Change of Heart on Firing Fed Chair Powell
21 Jun 2025: Paige Estritori

US President Donald Trump is once again contemplating the dismissal of Federal Reserve Chair Jerome Powell, whom he has criticized for not lowering interest rates. Trump expressed his dissatisfaction with Powell's decisions in a Truth Social post, suggesting he might change his mind about firing him. Despite acknowledging that his strong criticisms make Powell's task challenging, Trump remains focused on his agenda for reduced rates, especially with Powell's term set to end in May 2026. - read more
APRA Clarifies HELP Debt Considerations in Home Loan Assessments APRA Clarifies HELP Debt Considerations in Home Loan Assessments
20 Jun 2025: Paige Estritori

The Australian Prudential Regulation Authority (APRA) has released pivotal updates to the Prudential Practice Guide APG 223 and Reporting Standard ARS 223.0, focusing on how Authorised Deposit-taking Institutions (ADIs) should integrate Higher Education Loan Program (HELP) debt into home loan evaluations. The changes are aimed at enhancing regulatory clarity and acknowledging the individual circumstances of borrowers, including the nuances of their HELP debts, without compromising prudent lending practices. - read more


Jet Ski Loans Articles

Jet Ski Maintenance: How to Keep Your Jet Ski Running Smoothly Jet Ski Maintenance: How to Keep Your Jet Ski Running Smoothly
Jet skiing is one of the most exhilarating water sports out there and owning a Jet Ski can be incredibly exciting. However, along with the excitement comes the responsibility of ensuring that your Jet Ski is well-maintained. Jet Ski maintenance is important for many reasons, and in this article, we will explore the reasons behind why it should be a top priority for any Jet Ski owner. - read more
Exploring Personal Loans vs. Dealership Financing for Jetskis Exploring Personal Loans vs. Dealership Financing for Jetskis
When considering the purchase of a jetski, two popular financing avenues stand out: personal loans and dealership financing. Each offers unique benefits and potential drawbacks, and understanding these options can help you make an informed decision. - read more
Make a Splash Without Sinking Your Budget: Affordable Jetski Financing Options Make a Splash Without Sinking Your Budget: Affordable Jetski Financing Options
Imagine the splash of water on your face and the adrenaline rush as you glide over waves at exhilarating speeds. The thrill of owning a jetski offers a unique brand of excitement and freedom found only on the open waters. However, before you can make waves, it's essential to navigate the sea of financial considerations that come with purchasing such a prized possession. - read more
Navigating Your Jet Ski Loan Options: Expert Advice for Watersport Enthusiasts Navigating Your Jet Ski Loan Options: Expert Advice for Watersport Enthusiasts
Embarking on the watersport lifestyle can be a thrilling experience, but jet skis, with their cutting-edge features and high-performance capabilities, come with a price tag to match. For many enthusiasts, financing is a practical method to spread out the cost of a jet ski purchase over time, making it more accessible and manageable. - read more
Tips for Finding Affordable Jetski Financing in Australia Tips for Finding Affordable Jetski Financing in Australia
Welcome to our comprehensive guide on jetski financing in Australia. If you're dreaming of cutting through the waves on a shiny new jetski, you're not alone. Jetskis have seen a growing popularity in Australia, offering thrilling adventures and unforgettable moments on the water. - read more
The Top Jet Ski Brands in Australia: Which One Is Right for You? The Top Jet Ski Brands in Australia: Which One Is Right for You?
When it comes to purchasing a jet ski, choosing the right brand is crucial for ensuring a safe and enjoyable experience. There are various jet ski brands available in Australia, each with their unique features and specifications. - read more
The Impact of Credit Scores on Your Jetski Financing Options The Impact of Credit Scores on Your Jetski Financing Options
Your credit score is an important number that significantly impacts your financial health. It's a numerical representation of your creditworthiness based on your credit history. Lenders use this score to evaluate the level of risk involved in lending you money. - read more
New vs Used Jetski: A Cost-Benefit Analysis of Jetski Ownership New vs Used Jetski: A Cost-Benefit Analysis of Jetski Ownership
Imagine cutting through the sparkling waters, the sun on your skin, and the thrill of speed and spray - this is the exhilarating world of jetski ownership. It's a realm where freedom meets adventure, where weekends transform into adrenaline-fueled escapes. However, the rush of riding the waves isn't without its costs, and savvy enthusiasts know that budgeting for your aquatic escapades is as essential as the lifejacket you wear. It's about balancing passion with practicality. - read more
Tips for Finding Affordable Jetski Financing in Australia Tips for Finding Affordable Jetski Financing in Australia
Welcome to our comprehensive guide on jetski financing in Australia. If you're dreaming of cutting through the waves on a shiny new jetski, you're not alone. Jetskis have seen a growing popularity in Australia, offering thrilling adventures and unforgettable moments on the water. - read more
Jet Skiing with Kids: Safety Guidelines Every Parent Should Know Jet Skiing with Kids: Safety Guidelines Every Parent Should Know
Jet skiing can be a fun and exhilarating activity for families, but safety should always be a top priority, especially when children are involved. In Australia, there have been numerous jet skiing accidents involving children, with some resulting in serious injuries or even fatalities. It is important for parents to be aware of the potential risks and to take appropriate safety measures to protect their children when jet skiing. - read more


START HERE.

Loan Amount:
Postcode:

Knowledgebase
Debt Consolidation:
Debt consolidation usually involves negotiating a new loan to pay other existing loans in order to get more favourable interest rates and terms.


Quick Links: | Jetski Loan Rates | Jetski Loan Brokers | Jetski Loan Calculators | Jetski Loan Quote