Jetski Loans Australia :: News
SHARE

Share this news item!

ANZ Slammed for Overcharging Deceased Estates

ANZ Slammed for Overcharging Deceased Estates

Australia and New Zealand Banking Group (ANZ) has come under intense scrutiny for a grave oversight: charging fees to the estates of deceased customers.
This makes ANZ the second of Australia's Big Four banks to face formal action from the Banking Code Compliance Committee (BCCC) within a single week.

The BCCC's accusations are centered on ANZ's failure to cease or refund fees charged to deceased customers' estates in a timely manner. The committee also noted that ANZ did not respond to inquiries or instructions from the representatives of these estates within the 14-day period mandated by the 2019 Banking Code of Practice.

The violations, spanning more than four years from July 2019 to September 2023, involved ANZ's inability to quantify the extent to which it was in breach of these code obligations. The bank has since committed to remediating $3.25 million to around 19,000 affected estates.

This action against ANZ follows closely on the heels of a similar sanction imposed on Westpac for its poor handling of a regional branch closure. According to the BCCC, another unnamed bank was given a formal warning for similar issues, though the financial impact and number of affected estates were significantly lower.

The BCCC listed several reasons for its stringent action against ANZ:

  1. ANZ's inability to accurately monitor and report the 14-day obligation breaches.
  2. Delayed internal measures to prevent additional breaches after an audit in September 2022.
  3. Slow response in addressing customer issues identified back in February 2022, with remediation expected to be completed only by July 2024.
  4. Delays in responding to estate representatives, exacerbating the emotional and logistical burdens on bereaved families.

Significantly, the BCCC highlighted that in June 2023, ANZ introduced an automated tool to waive fees upon receiving death notifications. However, this measure came more than a year after the initial problem identification.

The committee pointed out that more than 7,000 delayed cases are awaiting resolution, each requiring manual review to identify potential breaches. ANZ plans to send approximately 10,604 apology letters and pay financial compensation totaling around $667,915 to affected representatives.

BCCC Chair Ian Govey expressed considerable concern over ANZ's Code breaches, describing them as intensely problematic and warranting the severe sanctions imposed. Govey criticized ANZ’s slow remediation process, saying it "did not meet expectations" and that the bank "should have done more to address this more quickly."

The sanction stems from a 2023 inquiry by the BCCC into banks' adherence to the deceased estates provisions in the Banking Code of Practice, implemented to ensure institutions follow best practices in handling such sensitive matters.

Last week, financial regulator ASIC approved updates to the Banking Code that include revised steps for securing accounts following customer deaths. These changes are slated to take effect after 28 February 2025.

This evolving regulatory landscape underscores the importance of timely and compassionate handling of financial matters for deceased estates, an area where ANZ has evidently fallen short.

Published:Thursday, 4th Jul 2024
Source: Paige Estritori

Share this news item:

Finance News

NAB Offers a Glimmer of Hope with Fresh Interest Rate Cut NAB Offers a Glimmer of Hope with Fresh Interest Rate Cut
23 Jul 2024: Paige Estritori

Australian home seekers facing stiff challenges may find a bit of relief from an unexpected source: NAB, one of the country's financial giants. The bank has recently slashed its three-year fixed home loan interest rate by a notable 0.6%, bringing it down to 5.99%. - read more
Australian Markets React to Employment Data: Shares Narrowly Lower Australian Markets React to Employment Data: Shares Narrowly Lower
20 Jul 2024: Paige Estritori

The Australian sharemarket experienced a modest pullback on Thursday, ending a day of fluctuations just shy of its recent peak. A day following the celebration of a fresh 52-week high, the market's mood shifted. - read more
ANZ Prepares to Finalize $4.9B Suncorp Acquisition ANZ Prepares to Finalize $4.9B Suncorp Acquisition
18 Jul 2024: Paige Estritori

ANZ is poised to officially acquire Suncorp's banking sector on August 1, following recent modifications to Queensland's legislative framework essential for the $4.9 billion transaction. - read more
Housing Crisis in Australia: Deeper Trouble Ahead Housing Crisis in Australia: Deeper Trouble Ahead
16 Jul 2024: Paige Estritori

Australia is grappling with an increasingly severe housing crisis as rising interest rates and skyrocketing construction costs stifle the supply of new homes. Experts fear that the national goal of constructing 1.2 million new homes over the next five years will remain out of reach. - read more
Australian Households Face Toughest Economic Times Since '90s Australian Households Face Toughest Economic Times Since '90s
15 Jul 2024: Paige Estritori

As Australia's economic climate continues to worsen, households are encountering unprecedented financial challenges, marking the gravest consumer recession since the early 1990s, excluding the impacts of recent pandemic-related downturns. - read more


Jet Ski Loans Articles

Cruising Through Loan Applications: Tips for Swift Jetski Financing in Australia Cruising Through Loan Applications: Tips for Swift Jetski Financing in Australia
Nothing quite matches the exhilaration of skimming across the glistening waters of Australia's coastlines on a personal jet ski. The freedom to explore hidden coves, the adrenaline rush of high speeds, and the joy of shared adventures with friends and family—these are just a few thrills that come with jet ski ownership. - read more
Understanding the Weather: Predicting Conditions for a Safe Jetski Experience Understanding the Weather: Predicting Conditions for a Safe Jetski Experience
Weather plays a pivotal role in almost all outdoor activities, but when it comes to jetskiing, it does more than just influence the level of enjoyment—it dictates the safety and viability of taking to the water. For enthusiasts of this thrilling water sport, knowing how to read and understand weather conditions is not just a skill, it's a necessity. - read more
Jetski Essentials: The Safety Must-Haves for Every Aussie Rider Jetski Essentials: The Safety Must-Haves for Every Aussie Rider
Safety on the water is paramount, and as thrilling as jet skiing can be, it is essential to recognize the risks involved and the importance of being well-prepared. When we talk about jetski safety, it isn't just about compliance with laws and regulations—it's about ensuring that every ride is as safe as it is enjoyable. Understanding the importance of safety on the water is the first step to becoming a responsible jetski operator. - read more
7 Reasons Why Jet Skis Are The Best Way To Enjoy The Water 7 Reasons Why Jet Skis Are The Best Way To Enjoy The Water
In this article, we'll explore 7 reasons why jet skis are the best way to enjoy the water. From the ability to explore new areas to the thrill of the ride, jet skis offer a unique and exciting experience that everyone should try at least once. So, what are you waiting for? Grab a life jacket and let's get started! - read more
The Jet Ski Owner's Annual Checklist: Maintenance Edition The Jet Ski Owner's Annual Checklist: Maintenance Edition
Welcome to the world of jet skiing - an exhilarating sport where the splash of water and the thrill of speed combine to offer an unforgettable experience. As a jet ski owner, you know that there's nothing quite like the freedom of gliding over the waves on a sunny day. But to keep the excitement alive, there's an essential aspect we must always remember: the importance of annual jet ski maintenance. - read more
Understanding the Weather: Predicting Conditions for a Safe Jetski Experience Understanding the Weather: Predicting Conditions for a Safe Jetski Experience
Weather plays a pivotal role in almost all outdoor activities, but when it comes to jetskiing, it does more than just influence the level of enjoyment—it dictates the safety and viability of taking to the water. For enthusiasts of this thrilling water sport, knowing how to read and understand weather conditions is not just a skill, it's a necessity. - read more
New vs Used Jetski: A Cost-Benefit Analysis of Jetski Ownership New vs Used Jetski: A Cost-Benefit Analysis of Jetski Ownership
Imagine cutting through the sparkling waters, the sun on your skin, and the thrill of speed and spray - this is the exhilarating world of jetski ownership. It's a realm where freedom meets adventure, where weekends transform into adrenaline-fueled escapes. However, the rush of riding the waves isn't without its costs, and savvy enthusiasts know that budgeting for your aquatic escapades is as essential as the lifejacket you wear. It's about balancing passion with practicality. - read more
4 Ways To Finance Your Jet Ski 4 Ways To Finance Your Jet Ski
Jet skiing is a thrilling watersport that has become increasingly popular in recent years. If you’re thinking of purchasing a jet ski, you may be wondering how to finance your purchase. There are a few different ways to finance a jet ski, and the best option for you will depend on your individual circumstances. - read more
The Jet Ski Owner's Annual Checklist: Maintenance Edition The Jet Ski Owner's Annual Checklist: Maintenance Edition
Welcome to the world of jet skiing - an exhilarating sport where the splash of water and the thrill of speed combine to offer an unforgettable experience. As a jet ski owner, you know that there's nothing quite like the freedom of gliding over the waves on a sunny day. But to keep the excitement alive, there's an essential aspect we must always remember: the importance of annual jet ski maintenance. - read more
Wave Riding on a Budget: Low-Cost Loan Strategies for Your Next Jetski Purchase Wave Riding on a Budget: Low-Cost Loan Strategies for Your Next Jetski Purchase
The thrill of slicing through the waves, the rush of the open water, and the spirit of adventure all encapsulate the undeniable excitement of jetskiing. In Australia, with its vast and spectacular coastlines, owning a jetski is a dream many aspire to achieve. The power to zip across the sea at your own pace is not just a hobby; it's a lifestyle that beckons adventurers and water sports enthusiasts alike. - read more



Knowledgebase
Guarantor:
A party who agrees to be responsible for the payment of another party's debts should the original party fail to pay or perform according to a contract.


Quick Links: | Jetski Loan Rates | Jetski Loan Brokers | Jetski Loan Calculators | Jetski Loan Quote