The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
Australia and New Zealand Banking Group (ANZ) has come under intense scrutiny for a grave oversight: charging fees to the estates of deceased customers.
This makes ANZ the second of Australia's Big Four banks to face formal action from the Banking Code Compliance Committee (BCCC) within a single week.
The BCCC's accusations are centered on ANZ's failure to cease or refund fees charged to deceased customers' estates in a timely manner. The committee also noted that ANZ did not respond to inquiries or instructions from the representatives of these estates within the 14-day period mandated by the 2019 Banking Code of Practice.
The violations, spanning more than four years from July 2019 to September 2023, involved ANZ's inability to quantify the extent to which it was in breach of these code obligations. The bank has since committed to remediating $3.25 million to around 19,000 affected estates.
This action against ANZ follows closely on the heels of a similar sanction imposed on Westpac for its poor handling of a regional branch closure. According to the BCCC, another unnamed bank was given a formal warning for similar issues, though the financial impact and number of affected estates were significantly lower.
The BCCC listed several reasons for its stringent action against ANZ:
ANZ's inability to accurately monitor and report the 14-day obligation breaches.
Delayed internal measures to prevent additional breaches after an audit in September 2022.
Slow response in addressing customer issues identified back in February 2022, with remediation expected to be completed only by July 2024.
Delays in responding to estate representatives, exacerbating the emotional and logistical burdens on bereaved families.
Significantly, the BCCC highlighted that in June 2023, ANZ introduced an automated tool to waive fees upon receiving death notifications. However, this measure came more than a year after the initial problem identification.
The committee pointed out that more than 7,000 delayed cases are awaiting resolution, each requiring manual review to identify potential breaches. ANZ plans to send approximately 10,604 apology letters and pay financial compensation totaling around $667,915 to affected representatives.
BCCC Chair Ian Govey expressed considerable concern over ANZ's Code breaches, describing them as intensely problematic and warranting the severe sanctions imposed. Govey criticized ANZ’s slow remediation process, saying it "did not meet expectations" and that the bank "should have done more to address this more quickly."
The sanction stems from a 2023 inquiry by the BCCC into banks' adherence to the deceased estates provisions in the Banking Code of Practice, implemented to ensure institutions follow best practices in handling such sensitive matters.
Last week, financial regulator ASIC approved updates to the Banking Code that include revised steps for securing accounts following customer deaths. These changes are slated to take effect after 28 February 2025.
This evolving regulatory landscape underscores the importance of timely and compassionate handling of financial matters for deceased estates, an area where ANZ has evidently fallen short.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
The Australian marine industry is set to benefit from a significant boost in financial literacy and support, thanks to a new partnership between MitchCap, the Boating Industry Association (BIA), and the Boating Industry Association of Victoria (BIAV). This collaboration introduces the Industry Financial Skills and Awareness Program, designed to enhance the financial acumen of marine businesses nationwide. - read more
Club Marine, Australia's leading boat insurance provider underwritten by Allianz, has expanded its offerings to include specific coverage for race boats while they are on land. This development comes through a new partnership with the Australian Offshore Powerboat Club (AOPC), aiming to address the unique insurance needs of race boat owners during storage and transit. - read more
Nautilus Marine Insurance has expanded its marine insurance product portfolio to include a dedicated Personal Watercraft (PWC) Insurance policy. This new offering is specifically designed for personal watercraft owners across Australia, providing market-leading coverage with the flexibility to tailor the insurance to individual needs. - read more
Club Marine, Australia's leading provider of recreational boat insurance, has expanded its offerings to include specific coverage for race boats while they are on land. This development comes through a new partnership with the Australian Offshore Powerboat Club (AOPC), aiming to address the unique insurance needs of race boat owners. - read more
The inaugural Great Barrier Reef Commercial Marine Conference was held in Cairns on 11 March 2026, bringing together 50 industry leaders, operators, and suppliers to discuss the future of Australia's commercial marine sector. A significant highlight of the event was the launch of the Australian Commercial Marine Economic Impact Study (EIS). - read more
Nothing quite matches the exhilaration of skimming across the glistening waters of Australia's coastlines on a personal jet ski. The freedom to explore hidden coves, the adrenaline rush of high speeds, and the joy of shared adventures with friends and family—these are just a few thrills that come with jet ski ownership. - read more
Owning a jetski is a thrilling and liberating experience for many Australians. The beautiful coastlines and rivers offer the perfect backdrop for enjoying the freedom and excitement that a jetski provides. - read more
In this article, we'll explore 7 reasons why jet skis are the best way to enjoy the water. From the ability to explore new areas to the thrill of the ride, jet skis offer a unique and exciting experience that everyone should try at least once. So, what are you waiting for? Grab a life jacket and let's get started! - read more
Welcome to our guide on jetski loans! Whether you're a thrill-seeker or simply love spending time on the water, owning a jetski can be an exciting adventure. - read more
Imagine cutting through the sparkling waters, the sun on your skin, and the thrill of speed and spray - this is the exhilarating world of jetski ownership. It's a realm where freedom meets adventure, where weekends transform into adrenaline-fueled escapes. However, the rush of riding the waves isn't without its costs, and savvy enthusiasts know that budgeting for your aquatic escapades is as essential as the lifejacket you wear. It's about balancing passion with practicality. - read more
Knowledgebase
Mortgage Insurance: Insurance that protects a lender in case a borrower defaults on their mortgage.
