We also value your feedback and suggestions — they help us continually improve the Jetski Loans Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Buying your first jetski is an exciting venture, offering a unique combination of fun, thrill, and the freedom to explore Australia's beautiful waterways. However, it's crucial to make a well-informed purchase to ensure that your investment complements your lifestyle and financial circumstances. - read more
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Australia’s financial complaints landscape remains under close watch, with recent industry reporting again pointing to pressure across lending, credit reporting, insurance and customer service. While these updates are not written specifically for personal watercraft buyers, they carry a useful warning for anyone preparing to finance a jetski: a smooth purchase day does not always guarantee a smooth loan experience. - read more
Canstar’s latest personal loan coverage is a useful reminder for Australians planning a lifestyle purchase: the cheapest-looking loan is not always the lowest-cost option once fees, loan terms and repayment flexibility are considered. While the guidance is written for personal loans broadly, it has clear relevance for buyers considering jetski loans, especially when a personal watercraft is being financed outside a dedicated marine loan. - read more
ASIC’s Moneysmart updated its insurance guidance on 16 July 2026, and while the information is broad, it carries a practical message for anyone preparing to finance a jetski: the loan repayment is only one part of the ownership cost. Insurance can affect your monthly budget, your lender’s requirements and your ability to recover financially if the watercraft is damaged, stolen or involved in an accident. - read more
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