Scam Reports Hit New Highs: Are We Doing Enough?

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

A surge in scam reports has highlighted ongoing challenges as Australians continued to lose significant sums to fraudulent schemes.

Despite efforts to combat scams, reports to the national complaints authority reached unprecedented levels in 2023/24.

The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.

"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.

However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.

The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.

Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.

This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.

Published:Thursday, 31st Oct 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

Austal Limited's $100 Million Loan Fuels U.S. Shipbuilding Expansion

26 Oct 2025: Paige Estritori

In a significant development for the Australian marine industry, Austal Limited has secured a $100 million loan from Export Finance Australia (EFA). This funding is designated to support the expansion of Austal's shipbuilding operations in Mobile, Alabama, specifically for the Final Assembly 2 (FA2) project. This initiative aims to enhance the company's capacity to construct vessels for the U.S. Navy and Coast Guard. - read more

Marinex Underwriting Enters Australian Market to Offer Specialized Marine Insurance

26 Oct 2025: Paige Estritori

Marinex Underwriting, a new marine underwriting agency, has launched in the Australian market to address complex marine insurance needs. Backed by global specialty insurance distributor Amwins, Marinex is a shared equity agency co-founded by industry veterans Janelle Karnib, Chris Kelly, and Ainsley Smith. - read more

Essential Tips for Successfully Securing a Jet Ski Loan in Australia

10 Oct 2025: Paige Estritori

Acquiring a jet ski is an exciting prospect, but securing the necessary financing requires careful planning and understanding of the loan process. Here are essential tips to enhance your chances of obtaining a jet ski loan in Australia. - read more

Click for more Finance News

Jet Ski Loans Articles

Tips for Finding Affordable Jetski Financing in Australia

Welcome to our comprehensive guide on jetski financing in Australia. If you're dreaming of cutting through the waves on a shiny new jetski, you're not alone. Jetskis have seen a growing popularity in Australia, offering thrilling adventures and unforgettable moments on the water. - read more

Jet Ski Maintenance: How to Keep Your Jet Ski Running Smoothly

Jet skiing is one of the most exhilarating water sports out there and owning a Jet Ski can be incredibly exciting. However, along with the excitement comes the responsibility of ensuring that your Jet Ski is well-maintained. Jet Ski maintenance is important for many reasons, and in this article, we will explore the reasons behind why it should be a top priority for any Jet Ski owner. - read more

Your Comprehensive Budget Checklist for Buying a Jetski

Welcome to our comprehensive guide on the unexpected costs of owning a jet ski. While the idea of cruising on the open water can be exhilarating, it's essential to be aware of the hidden expenses that come along with owning a jet ski. - read more

Jet Skiing with Kids: Safety Guidelines Every Parent Should Know

Jet skiing can be a fun and exhilarating activity for families, but safety should always be a top priority, especially when children are involved. In Australia, there have been numerous jet skiing accidents involving children, with some resulting in serious injuries or even fatalities. It is important for parents to be aware of the potential risks and to take appropriate safety measures to protect their children when jet skiing. - read more

Beyond the Purchase Price: Unexpected Costs of Owning a Jet Ski

Welcome to our deep dive into the unexpected costs of owning a jet ski. While the thrill of skimming across the water on a sunny day is undeniable, it's important to be aware of the hidden expenses that come with owning such a high-adrenaline watercraft. - read more

Knowledgebase

Refinancing:
The process of obtaining a new mortgage to replace an existing one, often to secure a lower interest rate.

This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.

IMPORTANT: We do not provide financial product advice or credit assistance. We act solely as an introducer and refer enquiries to licensed third-party intermediaries, insurers, and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.

Scam Reports Hit New Highs: Are We Doing Enough?

Scam Reports Hit New Highs: Are We Doing Enough?

Share this news item:

START HERE.