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A surge in scam reports has highlighted ongoing challenges as Australians continued to lose significant sums to fraudulent schemes.
Despite efforts to combat scams, reports to the national complaints authority reached unprecedented levels in 2023/24.
The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.
"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.
However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.
The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.
Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.
This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.
Published:Thursday, 31st Oct 2024 Source: Paige Estritori
Please Note: If this information affects you, seek advice from a licensed professional.
Austal Limited, a leading Australian shipbuilder, has secured a substantial $100 million loan from Export Finance Australia (EFA) to bolster its shipbuilding operations in Mobile, Alabama. This strategic funding is earmarked for the development of the Final Assembly 2 (FA2) project, a significant initiative aimed at enhancing Austal's capacity to construct vessels for the U.S. Navy and Coast Guard. - read more
Marinex Underwriting, a newly established marine underwriting agency, has officially launched in the Australian market, aiming to address the complex insurance needs of the marine sector. Backed by global specialty insurance distributor Amwins, Marinex is a shared equity agency co-founded by industry veterans Janelle Karnib, Chris Kelly, and Ainsley Smith. - read more
In a significant move to bolster its naval capabilities, Australia has officially selected Japan's New FFM design for its general purpose frigate program. This decision, announced by Defence Minister Richard Marles on August 5, 2025, marks a pivotal step in enhancing the Royal Australian Navy's operational capacity. - read more
In a significant development for the Australian marine industry, Austal Limited has secured a $100 million loan from Export Finance Australia (EFA). This funding is designated to support the expansion of Austal's shipbuilding operations in Mobile, Alabama, specifically for the Final Assembly 2 (FA2) project. This initiative aims to enhance the company's capacity to construct vessels for the U.S. Navy and Coast Guard. - read more
Marinex Underwriting, a new marine underwriting agency, has launched in the Australian market to address complex marine insurance needs. Backed by global specialty insurance distributor Amwins, Marinex is a shared equity agency co-founded by industry veterans Janelle Karnib, Chris Kelly, and Ainsley Smith. - read more
In this article, we'll explore 7 reasons why jet skis are the best way to enjoy the water. From the ability to explore new areas to the thrill of the ride, jet skis offer a unique and exciting experience that everyone should try at least once. So, what are you waiting for? Grab a life jacket and let's get started! - read more
Jet skiing is an exhilarating water sport that many Australians enjoy, especially during the warmer months. With the vast and beautiful coastline that the country offers, it's no wonder that jet skis are becoming a popular addition to many households. - read more
Buying your first jetski is an exciting venture, offering a unique combination of fun, thrill, and the freedom to explore Australia's beautiful waterways. However, it's crucial to make a well-informed purchase to ensure that your investment complements your lifestyle and financial circumstances. - read more
Weather plays a pivotal role in almost all outdoor activities, but when it comes to jetskiing, it does more than just influence the level of enjoyment—it dictates the safety and viability of taking to the water. For enthusiasts of this thrilling water sport, knowing how to read and understand weather conditions is not just a skill, it's a necessity. - read more
Safety on the water is paramount, and as thrilling as jet skiing can be, it is essential to recognize the risks involved and the importance of being well-prepared. When we talk about jetski safety, it isn't just about compliance with laws and regulations—it's about ensuring that every ride is as safe as it is enjoyable. Understanding the importance of safety on the water is the first step to becoming a responsible jetski operator. - read more
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Mortgage Document: The physical contract agreement that a Mortgagee (lender) enters into with a Mortgagor (borrower) outlining the precice terms of a mortgage loan.