AFCA Leverages Enhanced Standards to Minimize Advice Complaints
AFCA Leverages Enhanced Standards to Minimize Advice Complaints
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
The Australian Financial Complaints Authority (AFCA) demonstrated significant progress in managing investment and financial advice issues in the past year.
The organization reported closing 4,118 complaints in the sector during the 2024 fiscal year, marking an impressive 82% increase in resolved cases compared to the previous year.
Interestingly, the number of new complaints AFCA received in this sector fell to 3,559, a notable decrease of 26% from the preceding year. According to its annual report, AFCA attributed this decline to the positive impact of rising educational standards and heightened professionalism within the financial advisory industry.
However, challenges persist, particularly concerning the controversial case of Dixon Advisory, which continues to contribute to overall complaints. Without the Dixon Advisory-related grievances, complaints hit an all-time low of 2,709.
Lead Ombudsman for investments and advice, Shail Singh, noted during AFCA's recent member forum that outcomes were not universally favoring complainants. For instance, one claimant involved with Dixon did not suffer harm despite following conflicted advice.
Moreover, Senior Ombudsman Patrick Hartney highlighted, “When compared to what AFCA deemed appropriate advice, the complainant was actually better off with the conflicted advice result.” Hartney explained how cookie-cutter approaches to advice might have variable impacts based on individual circumstances, proving beneficial to some despite being generally suboptimal.
The AFCA annual report further elaborated that nearly half (44%) of the complaints they handled were resolved during the "rules review" phase. This stage, where issues are examined for jurisdictional appropriateness, requires detailed decision-making, explaining the average resolution timeframe of 129 days. Such intricate processes have been partly responsible for protracted case durations.
While complaint volume has decreased, the top issue remains inappropriate advice, which accounted for 706 (20%) of all complaints. Other recurring issues include confusion over the classification of Self-Managed Super Funds (SMSFs) and wholesale client status, often leading to misapplication of financial thresholds, an insight noted by Sidoti, the Senior Ombudsman.
“It’s pretty clear that actually doesn’t apply in circumstances where advice is given to a trustee to an SMSF,” confirmed Sidoti. Misapplication of these financial thresholds can categorize SMSFs inaccurately, with serious advisories issued for small balance SMSFs lacking diversification.
With market volatility influenced by national political events, the authority has observed complaint trends shifting accordingly. Beyond handling regular disputes, AFCA has now been endorsed by the government to lead an external resolution scheme under the Scams Prevention Framework, a major initiative in the governmental “war on scams”, as stated by Minister Stephen Jones.
The pilot will cover three key sectors: banks, telecommunications, and digital platforms, illustrating an expansive approach to scam management involving interconnected industries.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
The Australian marine industry is set to benefit from a significant boost in financial literacy and support, thanks to a new partnership between MitchCap, the Boating Industry Association (BIA), and the Boating Industry Association of Victoria (BIAV). This collaboration introduces the Industry Financial Skills and Awareness Program, designed to enhance the financial acumen of marine businesses nationwide. - read more
Club Marine, Australia's leading boat insurance provider underwritten by Allianz, has expanded its offerings to include specific coverage for race boats while they are on land. This development comes through a new partnership with the Australian Offshore Powerboat Club (AOPC), aiming to address the unique insurance needs of race boat owners during storage and transit. - read more
Nautilus Marine Insurance has expanded its marine insurance product portfolio to include a dedicated Personal Watercraft (PWC) Insurance policy. This new offering is specifically designed for personal watercraft owners across Australia, providing market-leading coverage with the flexibility to tailor the insurance to individual needs. - read more
Club Marine, Australia's leading provider of recreational boat insurance, has expanded its offerings to include specific coverage for race boats while they are on land. This development comes through a new partnership with the Australian Offshore Powerboat Club (AOPC), aiming to address the unique insurance needs of race boat owners. - read more
The inaugural Great Barrier Reef Commercial Marine Conference was held in Cairns on 11 March 2026, bringing together 50 industry leaders, operators, and suppliers to discuss the future of Australia's commercial marine sector. A significant highlight of the event was the launch of the Australian Commercial Marine Economic Impact Study (EIS). - read more
Welcome to our guide on jetski loans! Whether you're a thrill-seeker or simply love spending time on the water, owning a jetski can be an exciting adventure. - read more
Jet skiing is a thrilling watersport that has become increasingly popular in recent years. If you’re thinking of purchasing a jet ski, you may be wondering how to finance your purchase. There are a few different ways to finance a jet ski, and the best option for you will depend on your individual circumstances. - read more
Weather plays a pivotal role in almost all outdoor activities, but when it comes to jetskiing, it does more than just influence the level of enjoyment—it dictates the safety and viability of taking to the water. For enthusiasts of this thrilling water sport, knowing how to read and understand weather conditions is not just a skill, it's a necessity. - read more
Your credit score is an important number that significantly impacts your financial health. It's a numerical representation of your creditworthiness based on your credit history. Lenders use this score to evaluate the level of risk involved in lending you money. - read more
Welcome to our comprehensive guide on the unexpected costs of owning a jet ski. While the idea of cruising on the open water can be exhilarating, it's essential to be aware of the hidden expenses that come along with owning a jet ski. - read more
Knowledgebase
Interest-Only Loan: A type of loan where the borrower only pays the interest on the principal balance for a set term.
